We are proud to partner with you on building a thriving culture at your company.
When you invest in Zoios, you are investing in a platform that help you build an organization where people are valued, where we hold each other accountable for having a good workplace, empowering leaders, and inspires good culture. We view our relationship with you as a long-term partnership built on mutual commitment.
Our commitment to annual agreements
The vast majority of our agreements are set up as annual plans, billed annually.
This structure allows us to plan our resources effectively and, most importantly, continuously invest in improving the product and services you rely on. The predictability of annual contracts is vital for our ability to deliver a unified people analytics and engagement platform.
Why the renewal deadline exists
Like any software vendor, our annual agreements have a fixed renewal date. We designed our terms to be fair and flexible, setting the notice period for any termination or change to one month before the renewal date. We believe this is a reasonable timeframe that offers you flexibility and us a necessary level of predictability.
Some providers offer monthly plans, we don't. Contrary, many software vendors require three months' notice. We have chosen a shorter period because we do not believe a lengthy, binding notice is fair to our clients.
However, similar to professional services or utilities, a cut-off date is required for both parties to operate sustainably. Even your phone bill typically runs on a current plus one month termination notice.
Why we cannot change or terminate post-renewal
We understand that, occasionally, companies reach out to negotiate their plan, seats, or pricing after they have received their renewal invoice. While these companies are typically happy with Zoios, managing these requests post-renewal is challenging for three core reasons:
Principal consistency
A signed agreement is a shared commitment. You have the right to demand the agreed-upon product, uptime, and support, and we have the right to demand payment for our software and services as agreed. Bending the core terms of a signed contract makes the entire agreement for both sides opinion-based, rather than anchored in fact. This creates a challenging and inconsistent framework for where to draw the line.
Fairness and differentiation
We believe in treating all clients equitably. Making exceptions on a case-by-case basis introduces bias and differentiation, which compromises fairness across our entire client base.
Time and resources
Managing contract negotiation after a signed agreement has automatically renewed is extremely time-consuming for our team. We would much rather spend those hours on improving the product, providing excellent support, or acting as your organizational compass by providing insightful people data.
Consider a property lease agreement. Once the automatic renewal clause takes effect because notice was not given by the agreed-upon deadline, the landlord has upheld the terms of the written agreement. They are not obligated to renegotiate the terms of the renewed lease, regardless of whether the tenant feels they could have used the property differently. The same principle of a binding, written agreement applies to our platform.
To keep things fair, principled, and efficient for everyone, we must consistently use the renewal dates as they were intended and agreed upon.
Moving forward together
We highly recommend checking your renewal date well in advance to ensure you have sufficient time to review your subscription and make any necessary changes one month ahead of time. This ensures a transparent, predictable, and mutually beneficial long-term partnership.