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Email domain whitelisting

This article explains how to avoid survey emails landing in the spam folder through email domain whitelisting.

Updated over 4 months ago

Whitelisting is super important

Whitelisting is essentially a way to pre-approve all emails from Zoios and prevent your surveys from landing in spam. πŸ’Œ You are taking a big risk if you skip this step, as there is a significant risk the survey will land in your employee's spam folder.

When we send an email at the same time to your 200 employees it looks an awful lot like spam to Google and other email clients. Especially because we have never really communicated with your employees before.

That is why we need to whitelist our email domain either in Google or Microsoft to maximize the chance that we pass through your spam filters - and actually land in the inbox of your people.


Here are the steps for whitelisting in Microsoft

You need admin rights to your Microsoft 365 to mange this. If you are not part of the IT team we suggest you forward this guide to them.

  1. Sign in to your Microsoft 365 Defender portal

  2. Click on Policies & rules in the left-hand menu

  3. Choose Threat policies and select Anti-spam inbound policy

  4. Scroll down and click on Edit allowed and blocked senders and domains

  5. Click on Allow domains and add the zoios.io domain allow list.

  6. Save changes. You're done. πŸŽ‰

These settings will depend on your Microsoft setup, configurations, geography and we cannot take responsibility for your setup.

So if this guide fails, and you need more assistance there are a handful of great YouTube videos with live step-by-step walkthroughs of how to whitelist in Microsoft.


Here are the steps for whitelisting in Google

You need admin rights to your Google to mange this. If you are not part of the IT team we suggest you forward this guide to them.

  1. Go to Manage address lists, find it through search or navigate there Apps > Google Workspace > Gmail > Routing.

  2. At the bottom of the address list table, click Add address list.

  3. Setup the new address list
    ​

    1. Add Zoios in under name

    2. Add zoios.io under address

    3. Uncheck authentication required

  4. Click save. You're done. πŸŽ‰

If this guide fails you, and you need more assistance there are a handful of great YouTube videos with live step-by-step walkthroughs of how to whitelist.

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